Frequently Asked Questions
Everything you need to know about your Shoyoroll UK order, gear, and upcoming drops.
How do I know when the next Gi drop is happening?
The best way to stay informed about our limited edition releases is by subscribing to our newsletter and following our official social media channels. Drops often sell out quickly, so we recommend being ready at the exact launch time.
What is your shipping policy within the UK and Europe?
We offer standard and express shipping across the UK and to most European countries. Orders are typically processed within 1-2 business days. Please note that for international orders, customs duties and taxes may apply upon arrival.
Can I return or exchange a Gi if it doesn't fit?
Yes, we accept returns within 14 days of delivery, provided the Gi is in its original, unwashed, and unworn condition with all tags attached. Please note that we do not offer direct exchanges; you will need to return the item for a refund and place a new order.
How should I care for my Shoyoroll Gi to prevent shrinking?
To maintain the longevity and fit of your Gi, we recommend washing it in cold water and hanging it to dry. Avoid using a dryer, as high heat can cause significant shrinkage and damage the collar structure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.
Do you offer a size guide for your kimonos?
Yes, a detailed size chart is available on every product page. Our sizes range from A0 to A5, including 'Long' and 'Fitted' options. If you are between sizes, we generally recommend sizing up and following our cold-wash care instructions.